FAQ

Draft — edit answers to match your actual policies before launch.

Orders

Can I change or cancel my order?

Get in touch as soon as you can. If your order hasn't been packed yet we can usually amend or cancel it.

I haven't received a confirmation email

Check your spam folder first. If it's not there, contact us and we'll resend it.

Shipping

Do you ship internationally?

Yes — we ship worldwide from Lebanon. See our Shipping & Returns page for timings by region.

How do I track my order?

You'll receive a tracking link by email once your parcel is dispatched.

Returns

What's your returns window?

30 days from delivery, on unworn pieces in original packaging. Earrings and piercings are excluded for hygiene reasons.

Product care

How do I look after my jewellery?

Put jewellery on last, after perfume and moisturiser. Take it off before swimming, showering or exercising. Store pieces separately so they don't scratch each other, and wipe them with a soft dry cloth after wearing.

Will it tarnish?

Plated pieces will wear over time — that's normal. Keeping them away from water, perfume and friction makes them last considerably longer.

Is your jewellery hypoallergenic?

Check individual product pages for materials. If you have a known sensitivity, email us before ordering and we'll tell you exactly what a piece is made of.

Still stuck?

Use the contact page and we'll get back to you.